Question 1

What is changing?

Accepted Answer

Cox Media is now Spectrum Reach. For customers, partners, agencies, and vendors, there are no immediate changes at this time unless communicated directly.

Question 2

Will former Cox Media markets be added to the Spectrum Reach market maps footprint?

Accepted Answer

Yes. We are working to integrate former Cox markets into the Spectrum Reach's markets’ footprint within the next 30 days. Until then, please contact your AE with any questions about market availability. For the latest footprint information, View Markets Map. - This sentence and Markets Map link in red will be added on Day 28, once the additional market map pages are live on the site.

Question 3

Will products or services change for Cox clients?

Accepted Answer

There are no immediate changes to products or services at this time. Future changes and product enhancements will be communicated as they become available. You can explore our advertising capabilities and offerings on Explore Media Solutions.

Question 4

What is the impact on pricing?

Accepted Answer

There are no immediate pricing changes unless customers are notified directly.

Question 5

Will existing contracts and quotes still be honored?

Accepted Answer

Yes, existing contracts and quotes will be honored according to their terms of agreement.

Question 6

Will customer support contacts change?

Accepted Answer

Customers should continue using their current support contacts and service channels. If account teams, phone numbers, or support processes change, advance notice will be provided.

Question 7

How do I make a billing or payment request?

Accepted Answer

Please use the existing Bill Pay page to access payment information and billing resources. If you need help using the portal or have payment portal billing questions, please contact us at 877-695-3338.

Question 8

Do I need to take any action right now?

Accepted Answer

No. Continue working with your current account team unless told otherwise.

Question 9

Who do I contact if I need to make changes to an existing advertising campaign in Cox Media legacy market and my sales person is no longer there?

Accepted Answer

Please continue using your current sales support contact and service channels. We are committed to providing timely communications and support throughout the integration process.

Question 10

Will current projects, orders, contracts, or service commitments be affected?

Accepted Answer

Continuity for clients is our top priority. We are committed to avoiding any disruption of current services, projects, and campaigns.

Question 11

What does this mean for vendors and partners?

Accepted Answer

There is no immediate action required unless a vendor or partner is contacted directly.

Question 12

Where can additional questions be submitted?

Accepted Answer

Questions can be submitted through the form on this page.

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